Ted here from Shopify, thanks for posting your query!
Sure thing, so you will still receive your payouts even if you close, pause or freeze your store. Do you know when your payment/pay period is due? More information regarding pay periods can be found here if you would like to take a look.
I'd like to gain a better understanding of what happened when you tried to access our live chat yesterday. Sometimes merchants may experience a login loop when trying to contact us through our Help Centre. If this is what was happening yesterday, I'd recommend signing in as a guest instead as shown in this video for example but if not, please let me know!
If there is anything else I can help you with, please let me know, I'm happy to help!