My name is Jade, I am with the Social Care Team at Shopify.
We will need to take a look at your store in order to find out what is causing issues with your payouts. I just sent an email with the subject line Shopify Support - Forum Post to the email address that you use to login to your store. If you can reply to that email when you have a chance we will be able to take a look at your account information and assist you further.
Jade | Social Care