Payouts on hold

New Member
1 0 0

The stays on my payoffs says on hold but I have no idea why. If I was sent an email for additional information I did not receive it.

I entered my bank account information. 

Everyone I try to find supper it takesme to articles that tell me nothing about how to resolve the issue and I keep getting a message saying if not set up in 21 days money will be refunded but I have no idea what the issue is or how to resolve at this point


Shopify Staff
Shopify Staff
243 41 35

This is an accepted solution.

Hey, @sticks379 

Eunice here from the Shopify team, thanks for posting, and welcome to the Community.

If you've received an email regarding your Shopify Payments being on hold please respond directly to the email for support. If you haven't, we’ll need to access your account in order to investigate. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the helpdesk and log in to your account to create a support request.

Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic.


Eunice | Social Care @ Shopify 
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New Member
1 0 0

Similar issue here. We've been selling for a few months and receiving payouts. Then they just stopped and we are receiving ZERO support. We had a chat once, then Shopify removed that as an option for us. Now, no response via email for a full day. WHAT IS GOING ON, SHOPIFY?
Should I be concerned that our store will be removed? Anyone else experience this?