Paypal Checkout

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Please help to solve this issue.

 

We’re sorry. This seller doesn’t accept payments in your currency. Please return to the seller and choose another way to pay.Paypal Transaction Screenshot.jpg

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Shopify Staff
Shopify Staff
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@Aditi3 

 

What currency are you currently selling in and what currency is the Paypal account set in? Are they different, or are they the same? The reason I ask is based on a previous thread I've been helping on here; this appears to be an issue with Paypal: 

 

According to PayPal if buyer and seller are from same country, they can't accept any payment other than their local currency.

I am from India and was asking from my friends for testing. I had USD as my base currency but my friends were supposed to pay in ₹. Also Shopify has limitation that it can't change currency at checkout, it will keep it similar to your base currency. So my friends (from India) were supposed to pay in ₹ but because of these rules, they were also getting exactly same error.

But then I got two sales from United States. While this issue was going on which confirmed me this that it's just issue with base currency that I have for my USA Customers.

If this is similar to your situation, then the best approach here would be to reach out to Paypal to discuss the matter further as they'd be able to provide some context behind why this happens, and if there are steps you can take to avoid it. 

Peter | Social Care @ Shopify
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