Paypal Payflow Pro - Canada Store Integration

New Member
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So I'm trying to setup Payflow pro account with Shopify and there's always errors when people are trying to pay. Always:

This transaction cannot be processed.


All the infos are OK.

Merchant Vendor





The PayPal Express is activated. 


I have no clue what to do, I tried contacting Paypal and they tell me Shopify is the problem and when I contact Shopify they tell me to check with Paypal. 


Anyone had this problem before?


Community Moderator
Community Moderator
3039 226 494

Hi @NovaPharma,


Nick here from Shopify. 


Would you be able to screenshot the error messages or give more of an idea of what the error says or when it happens exactly and I can take a closer look into it for you? Could you also let me know what country you are based in?


Once we have more details it will help troubleshoot what's going on here and thus get us one step closer to rectifying this for you. Some of the common issues which could be causing this can be seen in the screenshot below: 



Would you be able to confirm you comply with all of these also. You can see the Shopify help guide where this is here


Looking forward to hearing from you. 


All the best, Nick

Nick | Community Moderator @ Shopify
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