Paypal Payout Issue

New Member
1 0 0

We have recently received an order that has been paid for by paypal.

Order 1015


However, this payment has not been received as a payout. We are wondering where this money is sitting and how do we access it.



Shopify Staff
Shopify Staff
908 86 173

Hey, @Standard_Issue!


Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.


Your Paypal payouts will always go to the Paypal account that you have connected to your store under 'Settings' > 'Payment providers'. If you access your Paypal dashboard you should see the funds sitting there. I am not too sure how long it takes for Paypal to pay out the funds or transfer them to your account but you can reach out to their customer service team here with any further questions and they'll be happy to help you out with any account specifics. 


I hope this helps but let me know if you need anything else at all. 


Kind regards,



Lulu | Social Care @ Shopify
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