Paypal Refund Fail - ACH

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New Member
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Hi guys,

 

I have Paypal set up as a payment option on my website (the Paypal account is working). However, when I tried to make a refund, it's showing an error message "You do not have a verified ACH". Any idea how to fix this please?

 

Vanessa

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Shopify Staff
Shopify Staff
588 79 109

Hi, @kotistudio,

Hank here from Shopify. 

Thank you for providing the error message, that really helps both myself and the community in providing feedback and solutions.

With your error, 'You do not have a verified ACH', I took a look for you and can see that this is specifically a PayPal error, but I have found more information about this on their website. I have the specific error message for you below.

23-12-zxt97-vu7el

 

For further information relating to this, I would advise reaching out to PayPal directly as they would have the best advice if there are any other issues associated with your PayPal account.

If you have any other questions, let me know!

Hank

Hank | Social Care @ Shopify 
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