Paypal express checkout error, my customers unable to process your payment

Highlighted
New Member
1 0 0

Hello,

 

I have the same problem when going through my abandoned carts. 

 

Error code: 13122

0 Likes
Highlighted
Shopify Staff
Shopify Staff
804 41 123

Hey, @agamyagency!

I'm sorry to hear that. According to PayPal's site, error code 13122 means that the transaction violated PayPal's Use Agreement. 

 

22-30-33ev6-t3edg

 

The solution listed here recommends reaching out to PayPal's support team so they can verify which part of the Use Agreement you need to verify compliance to. You can reach out to PayPal's tam here, you can click on Contact Us to log in ag get assistance. I'm sure they will get to the bottom of this for you

 

Let me know what you think!

Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes