My first order came in 2,5 weeks ago and it was completed via a Paypal payment. I've been paid for other orders since then including another Paypal payment but the Paypal payment for the first order is still pending even though it's been 2.5 weeks.
I can see this message on Shopify:
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This is an accepted solution.
Since this order was processed through PayPal Shopify wouldn't have access to the funds at all. That would mean that it is currently pending with your PayPal account. Have you had a chance to reach out to the PayPal support team yet?
I posted this within the community a few weeks back and haven't heard anything from Shopify. Therefore, I am posting it here given, its a similar topic and has grabbed your attention. Can you please let me know if this is something you guys have any insight on? The payment never hit our Paypal account, so I just wanted to check with you first, to see if you have any ideas (Paypal is an hour wait current). Thanks in advance: https://community.shopify.com/c/Payments-Shipping-Fulfillment/Paypal-Payment-Refunded/m-p/929779
I'm also having the same problem. A customer paid through PayPal before I had set up a PayPal account, and now that I have, and everything seems to be fine and integrated, the payment is still pending. The email address used to set up PayPal is the same one as used for Shopify, and I have verified the email address as well, but that has not made a difference for me, and the payment is still pending, and in my PayPal account the balance still reads 0. Reading the previous posts in this thread, it seems like the payment will never go through...?
Should I reach out to the customer, and inform them of the problem, cancel their order and ask them to re-place it and choose a different payment option?
(and then deactivate the PayPal payment option, as it doesn't seem to work..)
Would be great if someone from the Shopify team could respond to this thread, as it seems a lot of us are having the same problem.. I have just spent half a working day trying to solve this, chatting to Shopify's customer service, who just referred me to PayPal, then trying to get in touch with someone from PayPal and never getting through........