Paypal payment "on hold"

justageek
New Member
1 0 0

If a paypal payment is showing as "on hold", does that mean I should fulfill the order anyway, and I will get the money when the product is delivered?

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Peter
Shopify Staff
Shopify Staff
2290 243 477

Hey, @justageek!

Paypal can hold the payment for a number of reasons; however, the most common one is that the customers funds need to be verified before they can be transferred to you. Paypal should give you some type of notice within your admin on why the hold is there, but should also show you when the hold is released. It would be best to avoid fulfilling an order until the hold is removed, and the funds are paid out to you. Doing so will ensure that you're not losing your product should the payment not clear. 

Peter | Social Care @ Shopify 
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Plainsalty
New Member
1 0 0

Paypal is asking me for a shipping tracking information. How can I get this hold remove from paypal?

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Peter
Shopify Staff
Shopify Staff
2290 243 477

@Plainsalty 

You will need to speak with Paypal as only they can provide further support on removing the hold.

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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