Paypal question

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New Member
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Hi

 

I had an order on my site that went through paypal express - but i didn't think i had paypal setup.  I've been through the steps now - i have an order marked as Paid, but no idea where the funds are.  Also in the pending transactions there aren't any showing that need to be withdrawn/paid out.  Not entirely sure what is going on.  Anyone had the same thing?

 

Cheers

S

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Shopify Staff
Shopify Staff
431 23 67

Hi, @sbm1977

 

Thanks for reaching out about that. Orders paid through PayPal are paid out by PayPal as well, so payouts for those orders aren't viewable from your Shopify admin. You can view those by logging into to your PayPal business account - if you've successfully set up the PayPal gateway, those orders should appear there. I believe the payout time for PayPal is 2-3 business days, but you'll want to give them a call to confirm that. Let me know if you have any further questions about it! 

Brie | Social Care @ Shopify
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