Photo ID to Continue Receiving payments

Michaeljames81
New Member
1 0 0

I have been Recieving payments from Shopify with no issues until now!

 

There is now a message on my home page which states the following "The photo ID you uploaded was not valid. To continue using Shopify Payments, resubmit your photo ID in order to verify your identity"

I have Submitted my Passport TWICE! and still the error message doe not go away.

What is wrong with my Passport? why will Shopify not Email me or call me to explain what the issue is? this is guess work and never gets resolved

Please Reply Shopify as i have payments pending!

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Bo
Shopify Staff
Shopify Staff
1680 175 489

Hey there, @Michaeljames81 

 

Bo here from Shopify Support! 

 

I am sorry to hear that you are facing this issue. Often, when it comes to this error message the image uploaded of the ID is not clearly legible enough, some detail is not present, or the details do not match the information that was inputted upon signing up for Shopify Payments. I can see here from our end that you have an open ticket with my colleague, Wade. He will get back to you as soon as he can with further information regarding your account. The first place you will get an update is that email, as we do not have access to your case here in social support so please keep an eye out there for any information. We appreciate your patience and understanding at this time.

Of course, if there is anything else I can help with, in the meantime, please just let me know!

 

All the Best,

Bo

Bo | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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unabhan
Tourist
12 0 1

We have been asked to upload owners photo id but can you tell us how?

 

Thanks

Bo
Shopify Staff
Shopify Staff
1680 175 489

Hey there, @unabhan 

 

If you log in to your Shopify admin you will see a banner asking to upload the ID. Click on the button on this banner to proceed to upload a pice of government-issued ID from the admin. Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!

 

All the Best,

Bo

Bo | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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unabhan
Tourist
12 0 1
I assume the Owner must login to do this? Only a notification appears on
other logins?
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unabhan
Tourist
12 0 1

Our POS Quick Sale button is adding VAT which is not applicable - how do we amend?

 

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Bo
Shopify Staff
Shopify Staff
1680 175 489

That is a great question @unabhan ! You will need to get the store owner to log in to do so as it is an action only the store owner can take. As for your other question, please do start a new thread in the community as it is unrelated to this thread. 

 

All the Best,

Bo

Bo | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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MountRichon
Tourist
5 0 0

I am having the same issue, however, my notification states that my name does not match my photo ID...I don't even know how to upload my ID, so... how can my name not match???

I have no idea how to rectify this: the help section is useless and it is impossible to talk to Shopify direct not even via email.

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Judith_Cutting
Tourist
6 0 6

After 4 years of happily using Shopify we have just received this message.  Nothing has changed!!!  What do we need to do?

Please advise so we can resolve and move on.

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unabhan
Tourist
12 0 1
Hi Judith

Shopify advised me that It's through admin on owners login section, it must
be a driving license or equivalent. That's as much as I know, it worked
the last time, but haven't completed again yet.
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