Plan Paid For On Wrong Website

zero-face-mask
New Member
3 0 0

Hi there, 

 

I made a dummy Shopify website and then created the website my client needed under the below names (both attached to the same email): 

zero-face-mask and zero-facemask

 

When I paid for the subscription plan, it applied to the dummy account (zero-face-mask) rather than the account I had created the website on (zero-facemask). 

 

Is there a way to transfer my subscription across to the proper account? 

 

Best, 

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Ted
Shopify Staff
Shopify Staff
1209 107 129

Hi @zero-face-mask,

Ted here from Shopify, thanks for reaching out to us! 

Sure thing, so I can take a closer look into this with you for sure. The best action you can take would be to close the duplicate store by selecting Settings > Plans and permissions > Close my store. After that, I'd recommend logging into the correct account and selecting a plan. You will not be charged for anything until your free trial fully ends too! Once those two steps are completed, please let me know and I'll review the first account for a refund. 

Just as well, if you need to transfer your first store's data to your new store first, then you should be able to duplicate and transfer this data to the correct account as mentioned in this guide

Let me know how this goes and if there is anything else I can help you with, I'm happy to help!

Many thanks, 

Ted | Social Care @ Shopify 
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zero-face-mask
New Member
3 0 0
Hi Ted,

Thank you for your help!

I have followed your above instructions - let me know what the best way to
receive a refund on the test account?

Best,
Bridie


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Ted
Shopify Staff
Shopify Staff
1209 107 129

Hi @zero-face-mask,

Perfect! I've just emailed you there with a bit more information if you could take a peek. 

Have a great day! 

Ted | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Navid-KB
New Member
1 0 0

Hi Ted,

I am having the same issue as the above. Can you assist me with this as well please? 

I'll wait on your confirmation before I begin.

Regards,

Navid.

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Ted
Shopify Staff
Shopify Staff
1209 107 129

Hi @Navid-KB,

Thanks for reaching out! Sure thing, I've emailed there if you can take a look and get back to me when you're ready. 

For anyone else that might be experiencing this, our support here is available 24/7 and happy to help! 

Many thanks, 

Ted | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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