Plan Refund

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New Member
1 0 0

Hello,

I really need the money that withdrawed from my account. I was testing Shopify for a while and I wanted to see how it works so I did the 14 day free trial. I forgot to cancel the plan, and $31.58 was taken out of my account. Is there a way I can get a refund, I really need it.

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Shopify Staff
Shopify Staff
222 16 35

Hi, @faridascosmetic

 

Thank you for reaching out to us about that. We'll need to take a look at your account in order to see if this is possible; to do this, I'll just need to verify your account details first. If you still need help with that, let me know and I can get that process started. Thank you. 

Brie | Social Care @ Shopify

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To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
4 0 1

Hello,

I was charged  29.99 after the 14 day trial ended and I meant to cancel it today earlier in the morning but I was charged at midnight and didn't have a chance to cancel before I got charged. Is there any way I can receive a refund?

 

Thanks!

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Shopify Staff
Shopify Staff
222 16 35

Hi, @Euphorictech

 

I'd be happy to look into that for you. I'll just need to verify your account details first, so I've just sent you an email. If you'd like to reply there, I can take a look. Thanks! 

Brie | Social Care @ Shopify

 - Was my reply helpful? Click Like to let me know! 

 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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