Please Help! Customers cannot complete orders from store.

Zavorthemoment
Tourist
4 0 1

Hello, 

There seems to be a major issue with the payment processing of our store. While using credit cards it says that the payment cannot be processed right now, please try again later. This is a reoccuring issue with several customers. 

 

Please help!

Oscar

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Peter
Shopify Staff
Shopify Staff
2290 243 480

@Zavorthemoment 

That is definitely concerning. Could you tell me what payment providers you have enabled in Settings/Payment Provider? If you're using an eligible payment provider that offers a test mode, could you check to ensure that test mode is not enabled by clicking "Manage" on the payment provider you have enabled? 

Peter | Social Care @ Shopify 
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