I received an email today claiming to be from Shopify thanking me for signing up to Shopify payments and asking me to confirm my identity, the strange thing is that I have been using Shopify payments for 6 months now. This is the email snapshot,
If you have any questions or concerns please don’t hesitate to reach out to support our help center, or reply directly to the Account Integrity Specialist you have been dealing with regarding your request.
Thanks for choosing Shopify! We look forward to helping you grow your business!
- The Shopify Team
© Shopify | 151 O'Connor Street, Ground floor, Ottawa, ON, K2P 2L8
Solved! Go to the solution
This is an accepted solution.
Nick here from Shopify.
I can only see the content of what you've sent and not the full e-mail, but from what you've sent it does seem legitimate. However; keep in mind that our teams will only request documents via your Shopify admin and not through email. If you do not see a prompt to upload your documents in the admin, then this email may be a phishing email and should be forwarded to email@example.com
While we can't investigate or take a look at your store admin to know more via the community for security and privacy reasons, I do encourage you to reach out to our primary support team to talk to someone in real-time to make sure of this for you.
I know it's not ideal to have to take this extra step, and I am more positive about this email than not, but to ease your mind and make sure everything is all up to date, I would recommend it. Please visit our support team here and log in to your account to create a support request for this!