I know taking pre orders in Shopify is relatively straightforward. Here's my issue.
Our warehouse cannot hold orders and then process them when quantity is received. And they also cannot process an order on an existing order number, so if the order has 2 items -- one on pre order, one in stock -- the item that's on pre order would have to be processed on a new order number once stock is available. The warehouse is suggesting we split and hold the orders back in our ERP, but we aren't sure how to do this.
Is there an app in Shopify that can help us sort out this problem? Can Shopify hold the order until quantity is updated? Can Shopify split the order at checkout so 2 separate order numbers are created? Or something else entirely that could help?
When you say "our warehouse", am I correct to assume that you are using a third party warehousing solution or is it your own warehouse?
This type of order management is something our system does...it handles back orders, splitting orders based on what is in stock and can be fulfilled vs what is on inventory hold, then automatically releasing the balance of the order once you receive the inventory into stock.
Let me know if you'd like to setup a time to discuss in more detail.
This is also a problem for us and our 3PL regarding pre-orders mixed with items in stock. We would like to ship what is available, and hold the remaining until there is stock available. But we only want the customer to have to order and pay once. Our 3PL is saying they would require a new order number for each new shipment. They cannot ship one line item and then hold other line items until available in the warehouse.
Business scenario: 3 order line items - 1 ships today, 1 ships next week, and the last one ships in 2 weeks.
We are trying to work with the 3PL on an approach, but wondering if anyone has solved this on the Shopify side to split the order, or integration side, or via app?