I know taking pre orders in Shopify is relatively straightforward. Here's my issue.
Our warehouse cannot hold orders and then process them when quantity is received. And they also cannot process an order on an existing order number, so if the order has 2 items -- one on pre order, one in stock -- the item that's on pre order would have to be processed on a new order number once stock is available. The warehouse is suggesting we split and hold the orders back in our ERP, but we aren't sure how to do this.
Is there an app in Shopify that can help us sort out this problem? Can Shopify hold the order until quantity is updated? Can Shopify split the order at checkout so 2 separate order numbers are created? Or something else entirely that could help?
When you say "our warehouse", am I correct to assume that you are using a third party warehousing solution or is it your own warehouse?
This type of order management is something our system does...it handles back orders, splitting orders based on what is in stock and can be fulfilled vs what is on inventory hold, then automatically releasing the balance of the order once you receive the inventory into stock.
Let me know if you'd like to setup a time to discuss in more detail.
This is also a problem for us and our 3PL regarding pre-orders mixed with items in stock. We would like to ship what is available, and hold the remaining until there is stock available. But we only want the customer to have to order and pay once. Our 3PL is saying they would require a new order number for each new shipment. They cannot ship one line item and then hold other line items until available in the warehouse.
Business scenario: 3 order line items - 1 ships today, 1 ships next week, and the last one ships in 2 weeks.
We are trying to work with the 3PL on an approach, but wondering if anyone has solved this on the Shopify side to split the order, or integration side, or via app?
I'm having the same issue. As far as I can tell, this has to be a solution set up by our ERP, but I was trying to avoid this. If there are any apps that can "pause" an order in Shopify and not send it to our ERP until a product has inventory (or until we flip a switch), I would happily pay for this service. I, too, cannot change our ERP.
Yes, typically 3PLs don't do Order Management. They just ship. Some will though use your system to fulfill with. i.e. if you used our system, they could have a login and ship using it, and it would handle only telling them to ship orders you have inventory for. You could ask them if that is an option.
Mozzo's Order Management allows you to place an entire order into a Back Order status, which then it waits until you receive new inventory, at which point it will automatically release it to ship.
Or, if you want to split the order and ship what is available, we do that as well...and again, the new split Back Order will auto release upon receipt of more inventory.
Here's a video that explains it a bit. But note that we also just yesterday, greatly improved the process for splitting orders. It is now faster and much more intuitive.
Mozzo is however, a separate app, and ERP, so if for those of you that already have an ERP, that's a big change usually for an organization.
But if you don't use any sort of ERP and are looking to build a better foundation as you grow, Mozzo is a great way to do that. It gives you all sorts of advanced Order Management, Inventory Management, fulfillment strategies, and integrates with QuickBooks and more. If you feel like you're internal processes are about to implode, we can help you stream line them to make you ready with a strong foundation for continued growth.
catching up on this thread and wondering if MozzoERP would allow for split PO automation for backorders that come through vs manually having to "move items/split off of order" to backorder status once the customer places the order? If I understood the youtube video correctly it appears splitting POs for items with multiple deliveries ie backorder status is a manual process(?); and after that manual split is instated, the allocation of items for that backorder is automated?
I think my apprehension is how the manual backorder PO splitting is different from manually going into an order and Editing it to create a new PO for those backorderd items.
By default, when an order is imported from Shopify and that order doesn't have enough inventory to satisfy it, it goes to an Inventory Hold status. This flags it as something you need to look at. You can then manually put the entire order on Back Order or split the order to ship a partial so you can make decisions around how you want to handle it.
Now, can we automate that process? Coincidentally, we have been in talks with one of our other clients about that very thing right now. The short answer is Yes, we could have it do that. But there have been some interesting discussions about if they want to go through with it that make it more complex, like:
So yes, we can make it just auto split and release the part that you do have to ship automatically, but these are just some things to consider.
Let me know if you have any more questions that I can answer for you!