I have updated my shipping rates three times, each time either duplicate shipping displays or Printful shipping overrides the rates I've created. I have shipping set up free for all items, all those rates have disappeared. Not sure what I'm doing wrong here, I should have launched by now but can't because shipping keeps breaking and showing Printful rates instead of the free shipping I've set up for all items.
Shipping and Delivery > Shipping > General Profile
Shipping and Delivery > Printful Manage rates for t-shirts
These rates or a variation of rates depending on region display instead of the rates above.
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Hey, it's Daniella from Printful here.
I'd suggest having a look at these two resources here:
Hope this helps and you'll be able to solve the overriding issue. However, if more assistance is needed, please don't hesitate to reach out to our Customer Support by website chat or firstname.lastname@example.org and we'll try to assist and guide you through the process on our end.