Printful shipping delays

soapbox-tshirts
New Member
5 0 0

Anyone else use Printful and are having shocking shipping delays with them?

We've just set up our online store a couple of months ago, and are facing month long shipping and fulfillment delays. It's totally unacceptable, and I don't buy the fact they're "sitting at the airport waiting for a cargo plane"

We placed a trial run for a long sleeve t-shirt before Christmas and it's still not here. Printful's "please be patient" mantra has worn out on me.

 

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DaniellaB
Excursionist
33 2 6

Hey, it's Daniella from Printful here. 

I'm really sorry to hear about your experience here and can understand how frustrating the delays must be. Currently, there shouldn't really be any delays when it comes to our fulfillment times. We were experiencing longer fulfillment times than usual for our mugs and canvas due to the increased demand and several confirmed cases of Covid-19 in our facilities. Now, all of our fulfillment estimates are back to normal to 2-7 business days for our apparel and 2-5 business days for non-apparel products. You can always find our up-to-date estimates here: https://www.printful.com/fulfillment-updates

As for the shipping delays, unfortunately, they're still there worldwide due to the increased shipment volume, global shipping carrier overload, as well as flight restrictions in place, and there's not much we can do about them once the shipment has left our facilities. We're really hoping that the overall situation gradually improves, but to check your particular case and gather more information, I'd suggest reaching out to our Customer Support by the website chat or support@printful.com. It's true that we might advise waiting additional time—even if the estimated delivery date has passed, the shipment still might be delivered and is just taking longer due to the global delays. I understand that this can be frustrating, but just please check in with us on regular basis, and we'll keep you updated on how it's looking. 

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