Dani here from Shopify!
Yes, you can absolutely do this! If you need to create a label for a customer that didn't come through Shopify, you can do so by creating a draft order. When creating your draft order remember to:
This will create the order and you'll now be able to see it in your Orders section. You can then purchase a shipping label as normal. On the Shipping label screen you can adjust the package dimensions and the total package weight to ensure you are paying the correct amount of postage.
Let me know if this answers your question! All the best,
Dani | Social Care @ Shopify
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