Problem: Address couldn't be verified

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Tourist
5 0 1

was shopify online chat support removed as i cannot find it anywhere?

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New Member
1 0 1

Hi,

What about the address from the Philippines? I couldn't verify my address on my Shopify store so it's preventing me on setting up delivery. I tried using Streetify.io but it's saying that the address is unknown.

Please advise. 

Thanks.

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Shopify Partner
130 0 19

Unfortunately, right now, the address has to be in Address Complete, otherwise you will have to talk to your local postal service and get your address added.  This can be really frustrating to places that do not have mail service to their place of business.

Check your address here:

https://www.canadapost.ca/pca/

Shopify expert, software developer and designer.
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New Member
1 0 0

My location can’t be verified please help. I don’t have P.O. Box. It is my home address 

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New Member
1 0 0

If you haven't tried using all CAPS. Try that. 

Or put your address into here -> https://tools.usps.com/go/zip-code-lookup.htm

It will spit out the way USPS sees your address, which should work. As stated above, this is a pretty frustrating but small fix that Shopify should prioritize to its devs. At the very LEAST, just TELL PEOPLE to try putting it in all caps or link them to the "USPS address lookup" in the error message.

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Shopify Partner
130 0 19

That only seems to work for the U.S.

 

The Canada Post site linked above works worldwide.  You can select the country from the dropdown list.

Shopify expert, software developer and designer.
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New Member
3 0 0

It shows that the addresses couldn’t be verified. And also in my shopify store there is a problem with paying. PayPal is already set. But when i go to buying and logging to PayPal it goes to return merchant page. And I don’t know what to do now

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Tourist
5 0 1

I'm having similar issues trying to register for UPS labels. It says my address is not valid because it's a POBOX or my phone number format is incorrect. But everything is correct. My address is a regular address and I have even tried another business address and still same issue. I tried all cap, and nothing. 

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Shopify Partner
130 0 19

I think those are two separate issues.  Paypal links aren't related to your address.

Shopify expert, software developer and designer.
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Shopify Partner
130 0 19

So, Diana, when filling this in, it shows your address and postal code is valid?

 

https://www.canadapost.ca/pca/

Shopify expert, software developer and designer.
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