Problem: Address couldn't be verified

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New Member
5 0 0

was shopify online chat support removed as i cannot find it anywhere?

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New Member
1 0 1

Hi,

What about the address from the Philippines? I couldn't verify my address on my Shopify store so it's preventing me on setting up delivery. I tried using Streetify.io but it's saying that the address is unknown.

Please advise. 

Thanks.

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Shopify Partner
125 0 17

Unfortunately, right now, the address has to be in Address Complete, otherwise you will have to talk to your local postal service and get your address added.  This can be really frustrating to places that do not have mail service to their place of business.

Check your address here:

https://www.canadapost.ca/pca/

Shopify expert, software developer and designer.
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New Member
1 0 0

My location can’t be verified please help. I don’t have P.O. Box. It is my home address 

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New Member
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If you haven't tried using all CAPS. Try that. 

Or put your address into here -> https://tools.usps.com/go/zip-code-lookup.htm

It will spit out the way USPS sees your address, which should work. As stated above, this is a pretty frustrating but small fix that Shopify should prioritize to its devs. At the very LEAST, just TELL PEOPLE to try putting it in all caps or link them to the "USPS address lookup" in the error message.

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Shopify Partner
125 0 17

That only seems to work for the U.S.

 

The Canada Post site linked above works worldwide.  You can select the country from the dropdown list.

Shopify expert, software developer and designer.
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