Problem with Shopify Payments

KLSHINOBIN
New Member
1 0 0
Our store's name is SHINOBIN, and we have had problems verifying our shopify payments. We wanted to know if we were able to change the legal name and info that we submitted for the shopify payments. I miswrote my name when completing the info so now I am unable to verify it to my actual legal documents. Am I able to reset this name or get it changed ?
 
 
 

 

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Ted
Shopify Staff
Shopify Staff
1206 106 128

Hi @KLSHINOBIN,

Ted here from Shopify, thanks for posting your query! 

Great question! The short answer here would be, yes, you are able to change this information with the help of our Shopify Payments team. Please contact our support so we can authenticate your account and take a closer look. Our support can be contacted via our Help Centre, just click Support > Contact Support in the main menu for more info. 

Let me know how this goes and if there is anything else I can help you with, I'm happy to help!

Many thanks, 

Ted | Social Care @ Shopify 
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