Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.
Sorry to hear this has happened to you. As Shopify is the platform many shops use to build their website, we don’t actually manage inventory or ship orders from here ourselves so we wouldn't have any information on your order I'm afraid. We do however have a detailed FAQ page here about this to help you with the next steps.
I hope it helps you out.
All the best,
Lulu | Social Care @ Shopify
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