Dear Shopify developers,
I don't know if you have the way to be in touch with the people of PayU Latam to resolve a major customer experience problem.
So far, PayU Latam appears as one of the payment gateways approved by Shopify to receive payments. The integration seems very straight forward in the store configuration panel.
The problem we are having is that once the payment has been approved by PayU Latam, they have an extra step in their payment confirmation page, in which the customer needs to click on a link that says "return to the store", only then, Shopify creates an order, even thought the payment has been already captured.
This a serious problem, because if the customer sees in their screen that the payment was approved, there is technically no reason to go back to the store, and Shopify instead of creating an order is creating an abandoned cart, letting the merchant with no other option but to refund the payment in PayU, as the abandoned cart can not be set as paid or moved into the orders tab.
We will appreciate any help on this, we have spent hours with customer support agents in Shopify and PayU, but nobody is reporting this as a serious integration problem between PayU and Shopify that need to be resolved.
Thanks a million!
Dear @lilovirtual ,
Seems like the PayU Latam gateway app you use do have option of getting customer redirecting back to Shopify order page once transaction successful or failed. Seems like implemented as a manual re direction. Which something they can fix easily.
As per my knowledge, this issue must be address to PayU Latam or developers who done this app. Best option is to speak to PayU Latam and ask them to get the app updated. I think this is an issue for all PayU Latam users who uses this app?
Other alternative is to get one of a Shopify development Partner to create your own Private Payment gateway app to integrate with PayU Latam gateway. By having your own private app you can resolve this issue and also incorporate other features such as Refunds through the Shopify etc..
Feel free to get in touch with me if you have further clarifications.
Thank you for chiming in! That´s what we thought, this correction should be done by PayU Latam, however we are pledging for someone on Shopify to be in touch with the developers in PayU Latam, as we have not success at all. The only reason for chosing PayU Latam was that apparently they had everything sorted out in the integration with Shopify.
I have drill down this issue further, and seems like issue is that current PayU Latam public app did not incorporated the "call back functionality". having "callback functionality" enable to capture transaction success or failed responses even without customer redirecting back to Shopify Store.