Public Shopify receipt page via Klarna Payments no conversion script

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coalescecreate
Tourist
6 1 1

When purchasing with Klarna Payments the user comes back to the "Public" receipt page in Shopify.
Is this normal practice? Shouldn't they be able to see their details?
The biggest problem with this is that the conversion scripts aren't run.

Does anyone know if there is some other way to capture the conversion for these payments?

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KristiAtKlarna
Shopify Partner
90 6 20

Hi @coalescecreate ,

It is recommended integration for a Shopify payment method integration to use the Shopify confirmation page/receipt page.   

Depending on country of the store, Klarna Payments can be activated either as a local payment method (within Shopify Payments) OR an alternative payment method.  

For the alterative payment method, a Klarna Payments order is placed in the Shopify store by Shopify code in Payment status of Paid, per "Shopify Order Payment Status" section at https://x.klarnacdn.net/plugins/Klarna%20Payments%20on%20Shopify%20-%20Merchant%20Guide.pdf

Can you share more details what action is expected to trigger the conversion scripts?

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coalescecreate
Tourist
6 1 1

Interesting. Our store is set up in Sweden. We have Klarna Payments currently set up as an alternative payment method and not via Shopify Payments.
We have Shopify Payments as our main payment provider so it would be perhaps better to go via that if that then shows us the "correct logged in" receipt page.

Currently when the user completes their checkout using Klarna Payments as an alternative payment method they complete their checkout (click on a Klarna Payment Method -> Come to the Hosted Payment Page (HPP) -> Finish their payment and are directed to the "logged out" version of the receipt page.) They then never see the real receipt page which means we can not gather conversion data.

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KristiAtKlarna
Shopify Partner
90 6 20

This is an accepted solution.

Hi again @coalescecreate ,

We'll test this further, but perhaps you may want to request dedicated Shopify support (https://help.shopify.com/ while logged into your Shopify admin) as I believe this is controlled by Shopify code, not the alternative payment integration.  Perhaps Klarna via Shopify Payments may not have this problem also.

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KristiAtKlarna
Shopify Partner
90 6 20

A similar issue was debugged for a store using a custom domain with Klarna's alternative payment method, and we were able to code an option to accommodate this (per PI-2368).   If that might be applicable, please contact http://klarna.com/merchant-support for more info.

coalescecreate
Tourist
6 1 1

If this affects others then the easiest solution which took me a while to come to is just to revert back to the xxxx.myshopify.com page.
Another related bug to this is when a user goes back from the third payment plugin all information is lost which is also solved when going back to the default myshopify domain.

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