Putting tracking number on PayPal

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Excursionist
36 0 10

Hello

 

I was wondering if I have to also put trackign number on PayPal, aside from our store...

Because its time consuming to find the transaction on PayPal and put the tracking number there too... Or is there any automatic way to do it?

 

Thanks 

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Shopify Staff
Shopify Staff
189 0 20

Hello There,

Keegan here from the Shopify Guru team.

Also couldn't find anything that gave a clear answer if possible online, so I actually called Paypal myself and they advised that the "Tracking number box" on your merchant dashboard is usually only used if you're using the Paypal Shipping Label area.

https://www.paypal.com/ca/webapps/mpp/shipping-centre

Meaning, general use for outside providers (like Shopify) is to not hand off shipping information, since it's all being processed our side (order confirmation/notification) instead of on Paypal. Paypal Express Checkout just being the money acceptance, not the tracking/fulfillment/shipping for (most) businesses.

If there is a hidden use case that requires the tracking number to be in Paypal, let me know by replying and I can do more digging and give Paypal a ring again if nothing is popping up online.

Thanks for your post!

 

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Excursionist
36 0 10

Hi there and thank you very much for following up.

 

On my paypal account, on each transaction there is section to insert the tracking number for the transaction.

 

I was just wondering if a customer complain to PayPal acount an order due no tracking number available there (although we give them on the shopify platform and visa email) what would happen? PayPal will automatically refund the customer without notification as we don't have the traking number inserted there ?

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New Member
1 0 0

Keegan T

Did you find a way to automatically add tracking numbers to Paypal ?

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Excursionist
14 0 6

Hey there,

We've just finished developing an app that does exactly that - it's still pending Shopify's review in order to be published in the App Store, but here's the direct link:

https://apps.shopify.com/add-tracking-info-to-paypal

 

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New Member
1 0 0

If there is a hidden use case that requires the tracking number to be in Paypal, let me know by replying and I can do more digging and give Paypal a ring again if nothing is popping up online.

Hi Keegan,

Without the tracking information passed back, Paypal keeps funds over 15k for 21 days.  The following excerpt is from a PayPal email for how to get funds sooner.

  • If you used USPS, UPS, or FedEx, provide a valid tracking number. Your money will then be available within 3 days of the tracking status showing as delivered by the courier.
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New Member
1 0 1

I was frustrated that there was no reasonable option for this so I had a chrome extension developed. I just threw it up on the chrome webstore here: https://chrome.google.com/webstore/detail/paypal-tracking-upload/oaacedaplbcgmjkdkgmocgcdgdiggjna

 

You can upload up to 9000 orders at a time and you don't need to worry about exposing your store data or being charged per order. 

 

Hope it helps! 

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Shopify Partner
12 0 1

We offer automatic tracking tracking to paypal application. You can try. https://www.omegatheme.com/add-paypal-tracking/

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Tourist
3 0 1

We offer free automated uploading tracking information to PayPal through API. You can have a try: https://apps.shopify.com/shopmaster

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New Member
2 0 0

Hi there, 

you should look into https://dropship-pal.com/

 

free plan available forever

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