Question about payment system

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New Member
29 0 0

Hello,

I want to make shop in shopify, but I'm afraid about payment system. During the chat, the consultant told me that in the event of returns or fraud, the seller is responsible for putting the money back to the customer. Virtually any person can ask for a refund or say that she did not buy this item. I am not responsible for what decisions someone makes or what someone does with their credit card, so why should someone pay someone else's mistakes ?

Can someone tell me what your complaint looks like in your case that is not the fault of the seller ?

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Shopify Expert
9661 38 1351

Sounds like you're talking about chargeback concerns.

Do you understand what a chargeback is? If not, there's a useful page to get you started here:
https://help.shopify.com/manual/payments/chargebacks

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New Member
29 0 0

A few days ago I had a client who was hacked. The item was given to the scammer And I received information that it will be most likely to be charged for the purchase. I'm surprised one thing, I received the money I can not verify the client, so why should I pay for other people's mistakes? So I would like to know what it looks like on this platform so that if you are an honest seller, you do not have to pay for someone else's mistakes. Unfortunately, this link does not say much about practical cases.

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