Questions about default packaging size and shipping rates?

SHOtime
Tourist
7 0 5

Just started selling hats this week, but now my customers will be charged for default poly mailer vs. a box?  

Or everyone has to pay the box amount instead of the poly mailer?  

This is extremely frustrating that this hasn't been solved for by shopify.  

 

blueberrystudio
New Member
2 0 6
Agreed. I spoke with customer service this week about it. Their solution was to install a separate app that calculates shipping by weight and dimension. The kicker—that app costs an additional $30 a month. I can’t believe that such an obvious feature doesn’t already exist on Shopify’s platform. I’m beginning to think it’s intentional so that they can get more $$ from their customers by making them use extra apps. Incredibly disappointing.
SHOtime
Tourist
7 0 5

Seems to be the response!  I am trying to figure out quickbooks and seems to be the same answer.

Rob_Lent
Tourist
8 0 6

Incredible business plan to make people pay a bunch of extra money to keep other app developers alive, with such an incredibly basic functional business feature for a SELLING platform.... just incredible. As if size didn't really matter..... well, in this case, it most certainly does. Preparing plans to switch back to woocommerce on WordPress. You actually have options and free apps there...e

SHOtime
Tourist
7 0 5

I just did a bandaid where I placed all products that belong in a box as a flat rate shipping fee.  It works for now but not ideal.

IamLLIIME
Trailblazer
158 1 32

I also have concerns, is it possible to add multiple delivery area in local delivery? I just want my shipping fee fixed per city postal codes, But the problem is shopify only allows 5 delivery area in local delivery is there a way where in I can add more city? Hoping for your response, Thank you so much!

 

IamLLIIME_0-1611832843019.png

 

IamLLIIME_1-1611832879000.png

 

0 Likes
rumbadall
New Member
1 0 1

Has this topic been acknowledged by Shopify and if so, what is the status?  On roadmap? and if so when is feature planned for deployment?

IamLLIIME
Trailblazer
158 1 32

Still no response from them,, It's quite dissapointing.....

0 Likes
Amandaemarsh
New Member
1 0 0

I’m experiencing the same thing - Shopify please provide a response. I left WooCommerce for you - this is an urgent feature that needs to be addressed. 

0 Likes
dustybooga
New Member
2 0 0

@Lulu wrote:

Hey, @chloevdb!

 

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

 

While there isn't yet a way to directly apply package weights to products in the Shopify admin, there are a few workarounds available. While an app like Boxify would allow you to assign different packages to certain products, it does come at an extra cost. There is a 15-day free trial though so you can give it a go and see what you think.

 

The other (free) option would be to set your default package weight to 0.0 and add the package weight to the total weight of your products. For this to work, first, weigh out the medium and the large box. Next, open the bulk editor tool in your 'Products' tab, and add the proper additional weights to the products that use that specific packaging. This will ensure that the live rates pulled at your checkout will be accurate to the total weight of the order. 

 

You can try out both options and see which suits you best. I've also passed your feature request along to our developers for consideration. There is never a guarantee that the feature request will get a green light but the more requests they hear from our community, the more informed they will be when determining which features to develop next.

 

I hope this helps but please let me know if you need anything else at all.

 

Kind regards,

Lulu



this is the incorrect answer.  for flat rate shipping, there are no weight limits per size constraints.

for my business I sell 1 item every 2-3 months so purchasing of an add on app at $30 dollars a month is utter nonsense and straight ludicrous.  I left squarespace to join...they have their limitations on taxation which caused me to join shopify, but I now see that your platform is all about selling apps that have a monthly fee.  for me my online store is a hobby, this type of business model helps absolutely nobody.

at least their response is, sorry we don't currently offer that, but we have added it to our feature requests list.  for you guys, your answer is...buy this monthly subscription app so we can make money on the backend for something we care not to add because we care more about money than delivering a product that works.

0 Likes