Tira here, from Shopify. I was speaking with you over in this thread: checkout autofill forms. The topic we were speaking on was about checkout autofill forms and Google Autocomplete, and it looks like you are having an issue with shipping appearing on your store so I have moved your reply to this board, to increase your chances of receiving a more valuable response.
I appreciate you sending your store link and for answering my questions. I tried to replicate this by adding an item to my cart and going through the checkout process on your store, but I am unable to proceed without the CPF/CNFJ number as I don’t have one. Do you have one that I can use?
I see that you mentioned you attached a screenshot, but I am not able to see it. When you click on the “Reply” button below this post, you can try posting a screenshot by clicking on the camera icon in the rich text editor:
And upload your screenshot using the “Upload” button, or if you have a URL, you can click on the “URL” function to paste the URL of your screenshot.
Once I can see what your checkout looks like, we can move into troubleshooting this together.
Thank you for your help and talk soon,
this is the product customer added on her checkout page: https://nutrivitasuplementos.com/products/centrum-silver-multivitamina-para-homens-acima-de-50-anos-...
you can use any fake address to get a estimate on shipping. the only real info is the cpf, you can this one: 88161021449
see screen attached for the product its supposed to have free shipping from my customer.
Thanks for the links, CPF number and screenshots. I appreciate it and I was able to replicate this using the information you’ve given.
Here are the settings that I used and what my shipping rates look like:
It looks like shipping is still being charged for one of your products that doesn’t have a weight added to it. The free shipping should be applied to items with 0lb added to their weight. Is that right?
Are you able to tell me what location your customer is ordering from? Does this happen with other customers in other locations, too?
I am asking because I am wondering if there are shipping zones in Brazil that are missing from your free shipping rate. For any shipping rates to apply to checkout, the customer’s shipping address must match the criteria in the checkout. I recommend checking out the steps in our help docs here to adjust these rates:
When you login into your Shopify admin, and then click on “Settings > Shipping and Delivery” and click on the three dots beside your desired free shipping rate, what do you see?