Reason for Refund Report Inquiry

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Tourist
6 0 3

Hello, 

 

I am hoping to see if it is possible to develop a report which takes information from the "Reason for Refund" section for the daily sales. I know for a fact that some businesses use this platform as a way of keeping track of credits issued for refunds. Any feedback would be helpful. 

 

Thanks. 

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Community Manager
Community Manager
2395 163 350

Hi @hkejick,

 

Nick here from Shopify. 

 

Really good question. I took a look in my test store for you and didn't find any filters about refunds exactly, the closest filter I found which could be related to it is Payment Status

 

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You can see the Shopify help guides on sales reports here as well as the guide for custom reports here which will give you some more information on custom reports within Shopify in general. 

 

I will, however, submit this as a feature request to our team for future development on your behalf. Would you be able to reply to me here and give some more details on how a report like this could benefit your store and business, please? The more information and feedback from store owners using the platform helps our team a lot. 

 

All the best, Nick 

Nick | Social Care @ Shopify
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Tourist
6 0 3

Hi, Nick. 

 

I tried using the filters as mentioned and no to avail it does not develop such a report. 

 

Certainly, I can help. The business I am currently employed at works with a manufacturing system which pulls the "C" or "U" number in Shopify. However, our accounting department uses the "Reason for Refund" field to insert our manufacturing's credit number as a form of notification for our employees that an order has been refunded or partially refunded. 

 

I see that a message below the empty field under the refund screen reads, "Only you and other staff can see this reason." I am hoping that a report can be developed using the information that is inputted in the blank field if possible. 

 

It would greatly help out the accounting department during busy season. 

 

Sincerely,

 

Heather

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Tourist
6 0 3

Hi, Nick.

 

I forgot to mention that a report is essential to the company due to the increased volume of orders during busy season which is from September to March. Unfortunately, our manufacturing system and IT staff cannot develop such a report. 

1 Like
Shopify Partner
660 0 104

Hi there,

FYI, this is possible to achieve via our app, Better Reports.

It is possible to show both the refund note as well as the cancellation reason.

Clement

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Community Manager
Community Manager
2395 163 350

Hi @hkejick,

 

Thanks for getting back to me and providing more context and feedback on this. It will be very useful for the development team. 

 

In the meantime, it might be worth checking out @ClementG's app "Better Reports" to see if it can do what you need it to. Hopefully, it can. 

Nick | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
6 0 3

Thank you. I will try it. 

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Tourist
6 0 3

Hi, Clement. 

 

We are in the process of trying to add the Better Reports app. From my understanding, do we need to purchase the plus plan in the amount of $300 USD? 

Or is there a separate price for the app? I'm trying to grasp a better understanding of the price for the app regarding the information below. 

 

Pricing 14-day free trial
BASIC SHOPIFY $19.90/month

For stores currently on a Basic Shopify plan

SHOPIFY $39.90/month

For stores currently on a Shopify plan

ADVANCED SHOPIFY $149.90/month

For stores currently on an Advanced Shopify plan

SHOPIFY PLUS $299.90/month

For stores currently on a Shopify Plus plan

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

 

Thanks, 

0 Likes
Tourist
6 0 3

If the purchase price is $600 US a month for the "Better Reports" app for both Shopify's CAD & US site, it will be too pricey for the business. 

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Shopify Partner
660 0 104

Hi @hkejick ,

 

Yes, USD 299.90 is the current monthly pricing for Shopify Plus merchants.

Can you please reach out to me directly at clement@betterreports.co to discuss further?

 

Clement

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