Hi there @Totsetc!
Don here from Shopify.
In order to discuss the specifics of your account, we will need to do so privately, via email.
I'm just about to email out to the address we have on file for you here, so we can look into this with you.
Should you need time-sensitive or account-specific support in the future, I'd advise you to contact us via our support site instead as it can take sometimes take longer for your forum post to be seen or responded to and we can't guarantee we will be able to respond to every post made here.
Keep an eye out for my email and we can work from there!