Refund after getting billed

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New Member
1 0 0

hey, I forgot to close my shop a month ago, and therefore Shopify charged me 29.99 on my credit card, after I got charged, I immediately closed the store, is there any way I could get a refund?

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Shopify Staff
Shopify Staff
805 80 140

Hey, @JorgeManuel!

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

I am sorry to hear you got charged unexpectedly. It is noted in our terms of service in section 14.9 that Shopify does not provide refunds, however, I am happy to take a look and see if I can help at all. 

In order to do so, I will just need to verify you as the account owner. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will take a look for you.

Speak soon! 

 

 

Lulu | Social Care @ Shopify
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