Refund of monthly Sub

New Member
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I have just gotten a message the monthly sub went off my account, I have not been using the store for the last 20 days plus, I closed the store 10min after the payment, can you please refund the money, I was just testing the store previously. I did not know it was on a auto renew.



Shopify Staff
Shopify Staff
801 41 123

Hi, @peter_pllrd!

I'm sorry to hear that, I'd like to look into this further for you now. I've reached out to the email address linked to your Community Forums account here, would you be able to reply to that email? If you can, I'll be able to authenticate you as the account owner so I can look into the possibility of a refund for you. You should see my email in your inbox under ticket #20590280. If you can reply to that email, we can get started.

Speak soon!

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Ava | Social Care @ Shopify
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