Refund of subscription

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KDT
New Member
1 0 0

My account was charged $29 USD today and i have Closed the store after. But since the store was only testing and learn and i had no sales, i want a refund. I was shocked my bank account was billed of the plan that i did not want in the first place. Please if anyone can help i appreciate it i can't just lose that money that i as just a student and i really need it. Can someone guide me how?

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Rae
Shopify Staff
Shopify Staff
1016 79 266

This is an accepted solution.

Hi, @KDT

This is Rae from Shopify. 

I understand your confusion with this charge, and I appreciate you reaching out for more information on this. 

We don't typically offer refunds on subscription charges, as outlined in our Terms of Service. However, since you've closed your Shopify account, I do think it's beneficial to discuss your account with our team to make sure it's been closed correctly. Our team can also help look into your bill further and confirm that you won't be charged again. 

I know this is time-sensitive, so to receive the most efficient support with this, I recommend visiting our Help Center and submitting a support request with our team directly. That way, we'll be able to access your account to look into your billing situation, and speak with you about this via live chat, email, or through a callback.

Since this is the best way to resolve your question, I've marked this reply as the solution to your thread. This will help benefit other Community members who may have a similar question, and are also looking for a solution. 

Thanks! 

Rae | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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