Refund processed on external gateway not reflecting in Shopify

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Tourist
17 0 2

Hi there

I use an external payment gateway to process credit card payments - I've had to refund a few of my customers over the last few months. When I do this in the external gateway portal it doesn't pull back through to Shopify, and Shopify continues to show that the customer paid which skews my reporting.

I'm aware you can't void an order that's been paid, I can only cancel such orders however the amount I received is still shown on the Shopify side.

Is there a tool or app I can use to forcefully set an order to refunded or voided in Shopify (where I know I have externally refunded them) so that my reporting is correct?

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