I have already issued a refund using my third party provider but I now want to capture that on Shopify. If I issue a refund on Shopify for the amount already refunded, will it refund the amount again? Does the 'Manual' under refund mean that it won't automatically refund the customer?
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Great question! Given that the system says "manual" then it would indicate that you are providing a manual refund outside of Shopify. However; I can also check to see if your third-party payment provider is able to refund orders within the admin. Could you tell me the name of the payment provider you're using?
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Great, thanks! PayFast does not support refunds through the Shopify admin so processing the refund via the admin will not cause a double refund to occur.
hi @unravelled ,
If you wish we are happy to integrate Shopify Refund option working with PayFast.
Feel free to DM me or share your details if you require further details.
Dear @touch100 ,
As long as PayFast api have refund API calls with in their developer documentation, we can get this done it as a private integration.