Refund using third party payment gateway

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Tourist
4 0 9

I have already issued a refund using my third party provider but I now want to capture that on Shopify. If I issue a refund on Shopify for the amount already refunded, will it refund the amount again? Does the 'Manual' under refund mean that it won't automatically refund the customer?

 

Refund Manual.png

 

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Shopify Staff
Shopify Staff
1649 100 358

Hey, @unravelled

Great question! Given that the system says "manual" then it would indicate that you are providing a manual refund outside of Shopify. However; I can also check to see if your third-party payment provider is able to refund orders within the admin. Could you tell me the name of the payment provider you're using?

Peter | Social Care @ Shopify
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Tourist
4 0 9
Thanks! The third party provider is PayFast
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Shopify Staff
Shopify Staff
1649 100 358

This is an accepted solution.

@unravelled 

Great, thanks! PayFast does not support refunds through the Shopify admin so processing the refund via the admin will not cause a double refund to occur. 

Peter | Social Care @ Shopify
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Shopify Partner
147 1 22

hi @unravelled ,

If you wish we are happy to integrate Shopify Refund option working with PayFast.

Feel free to DM me or share your details if you require further details.

Happy selling 

NAbey | Shopify Payment Gateway Specialists @ IPG Consults
- Shopify Partner
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