Hey there, @iamliam374
Bo here from Shopify Support!
Thank you for reaching out regarding this. In order for you to request a refund, you will first need to cancel your account, you will then need to contact support directly via our Help Center.
Log in as the store owner.
From your Shopify admin, click Settings, and then click Plan and permissions.
In the Store status section, click Sell or close store.
Click Close store.
Enter your password to continue.
At this point, you can contact Shopify to see if there is anything we can do to help. If you're sure that you want to close your store, then select a reason from the drop-down menu and then click Close store.
To confirm that your store is closed, you can go to your store's URL and see that your store no longer appears. You need to close your store manually. Shopify Support can't close your store for you. To help you reduce the impact of recent events on your store, if you choose to reopen your store within 90 days of closing it, Shopify guarantees that all of your store's data and configuration information will be preserved.
To request a refund you will need to contact support dirctly. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
All the Best,
Bo | Retired Staff Member