Refunded or Canceled orders showing as Unfulfilled

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Excursionist
37 0 5

And I there a possibility to fulfill an order which I already cancelled or refunded?


@slupton wrote:
The workaround is that we mark as fulfilled regardless of whether we're fulfilling, cancelling, refunding or partially refunding. Go figure

 

0 Likes
Shopify Partner
150 2 49

No, that's the maddening thing about Shopify in general - you change stuff once something's done, you're stuffed.

 

If you or your customer make an honest mistake, or if your customer changes their mind (which of course they do, it's human) you have to start again which defeats the whole point of computers to begin with - to be able to edit stuff!

1 Like
Tourist
9 0 3

13 pages and almost 4 years this problem has been reported and Shopify has so little respect for its customers that it can't be bothered to update their 4 year old reply, let alone fix it. This is the kind of crap that drives people to other venues, such as BigCommerce.

 

I don't give two figs about how Shopify employees define "unfulfilled". To me, it screams - "you have an order to ship today!".

 

Any developer worth his salt could fix this in a couple of days...but let me guess, SHopify is waiting for someone to develop an app that we'd have to pay some ridiculous amount for. You see, for SHopify, it's better to have a half-baked platform and a crapload of apps, from which they collect 30% or so of their fees, than to fix it. Fixing it nets nothing (except satisfied sellers, but I guess they don't include good will as part of their valuation).

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Tourist
3 0 1
I’m looking for a solution here and see that these responses are from 18 months ago so guessing nothing has been fixed? Agree with everyone—this is basic business reporting. Absurd that this is so difficult.
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Tourist
3 0 1
What other platforms have people found that have more business relevance and customer orientation? I am also thinking of switching platforms because Shopify is so tone deaf to these complaints. I was so glad to see I wasn’t the only one struggling with these fulfillment issues but so frustrated that these posts are from a year ago and the problem remains.
1 Like
New Member
1 0 0

Would love to see a reasonable solution here. Thanks!

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New Member
1 0 0

Literally here for the same problem.  FIX IT!!!!!!!

0 Likes