Refunded or Canceled orders showing as Unfulfilled

Tourist
3 0 1
This doesn't work on orders that have been refunded or particially refunded
without marking as fulfilled first

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Tourist
11 0 1

@slupton wrote:
This doesn't work on orders that have been refunded or particially refunded
without marking as fulfilled first


Yes they are still in the list of unfulfilled items however these orders do not count towards the open orders therefore the number of orders you need to complete displays correctly.

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Tourist
4 0 4

@Claire_Brennan wrote:

Brilliant I think I have just fixed mine after 4 years of having this problem! After playing around for a bit here is what I did -

 

1. go to orders > all orders

2. click on open orders

3. sort by date (oldest first)

4. select all the old orders that you need to get rid of

5. actions > unarchive orders

6. REFRESH your browser

7. select all the orders again

8. actions > fulfill orders

9. REFRESH your browser

10. I think the orders stayed selected this time, but if not select them all again

11. actions > archive orders

12. REFRESH your browser

 

DONE! 

 


@Claire_Brennan  that procedure worked for me. You have my eternal gratitude!

1 Like
Explorer
63 0 7

Worked for me, too!

0 Likes
New Member
1 0 0

This is still the worst thing. I really want a solution to this problem, and obviously so do others! Come on, Shopify! Give the people what they want! 

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