Or add "Refunded" as a Fulfillment Status and remove the order from the Unfulfilled Count. Maybe you should add a Seller U/I Advocate to your dev team because this clunky at best and is problematic for those of us who need to provide sales reports to our management team ... simply telling our managers that they need to ignore 18 unfulfilled orders because they were cancellations but Shopify will always show them as unfulfilled, is not gonna cut it.
Agreed. This is a moronic design from a company that is generally quite decent.
There are a few of these "you have got to be kidding me" items. I can't modify an order once placed such as when a customer calls to ask for a different item? "Sorry sir, I'll need to cancel and refund your entire order. When you have a spare minute, could you please go through the entire checkout process again?". Oh wait, here's that unfulfilled, cancelled order issue again....
I really like Shopify, but I'm starting to get really concerned about certain things that should be very simple to address, taking them 6 months or often longer to even acknowledge.
Look at this thread - it's an issue. And this isn't the only thing, there's several things that are obviously "bad practice", and you can mention them to Shopify, but days, weeks, months go by, like it doesn't matter. And along the way you get offers of paid solutions - hey, I respect value-added 100%, but not on things that should be first-level offerings. It's sort of insulting.
I'm a programmer; Shopify, there's no way this is difficult.
I am having this issue as well...Oddly, some of the orders that I refund become red with the dollar amount crossed out. They still show as unfufilled but at least the red and crossed out dollar amount provides a visual cue.
I have no idea why some of my refunded orders did this....the ones I have done recently have not.