Refunded or Canceled orders showing as Unfulfilled

New Member
1 0 0

+1 to this thread! As small business owners and managers, we know that if our customer has an issue with something we're providing, the issue isn't our customer - it's our product or how we're communicating or characterizing it.

Shopify, it doesn't matter how this feature is intended to be used. What matters is how your customer is actually using the feature. The "orders to be fulfilled" feature is used as a to-do list by Shopify users, and it needs to function that way. It is your responsibility as a software provider to adapt your product to how it is being used, not to tell us about complex, imperfect workarounds we can try to employ to get around the "features" you've built in to your software.

I can't help but think that there is some reason they are incapable of fixing this and they're just making excuses... because it truly seems simple and logical to fix it with one of several great strategies suggested above.

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New Member
1 0 0

+1 Signed up just to comment on this as well. I'm pretty tired of having a red #2 notification on my phone when I don't have any new orders to fulfill. I've tried every combination of fufill/unfufill/archive/cancel that I can think of and they're still there. 

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New Member
1 0 0

I'll add my name to this list. I thought it was only my OCD making those "unfulfilled" orders scream at me everytime I open up the app. 

Really there needs to be an order status that reads "complete". The only orders that should be unfufilled are orders that still have items that need to ship. That is the definition of unfulfilled. 

For our sanity - PLEASE get this fixed. 

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New Member
1 0 0

Going to add that this is really frustrating. To top it off, when I see order history as a customer, it still shows as unfilled - it should say cancelled to them. Otherwise they'll always wonder what happened to their order years later!

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Tourist
32 0 2

Found this thread when searching for a solution. I'll jump onboard as well. This is a pretty basic thing. You see number xx open orders online, and you want that to match the number of open orders on your prep table IRL. Simple thing. To have it constantly be different is a giant PITA and something that can potentially cause mistakes. Not sure why it's so hard to change. Sometimes I swear they deliberately shortchange on basic functions, just to create excuses to make apps.

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