I'm in the same boat here. New to Shopify, and figured that it must just be my inexperience preventing me from figuring this out. It's appalling that this is an unresolved thread for nearly FOUR YEARS.
Really - I can not blv this is still a problem. I was testing my site before going live, and when I ended up creating an order that was marked unfulfilled, there is seems to stay forever.
I just want to add, that I think this happened when I marked the item "return to inventory". We are not using inventory tracking, so it was an accident. The other similar times I did the same thing I did not have the box checked, but this one test order I did, and now it messes with what we currently have sitting the Unfulfilled tab.
This thread has been going for years, is there not a resolve from this? I have not seen any other Shopify reps post here since.
Hi Shopify team members,
I'm copying everyone I know from Shopify on this thread as this seems crazy... either we are all managing these orders wrongly or there is a fault in the Shopify logic how refunded orders are processed. Can someone please look into this?
your help would be much appreciated!
I found this thread as I was searching for an answer, after trying different things, the only thing that worked was to archive the order. It gets rid of the notification of an open order still.
Hope that helps anyone.
Hello SHOPIFY, The Partially Fulfilled is confusing. We need to add own own statuses. We need a processing field that tells staff someone is working on that. If an item is refunded and the rest shipped then it is Fulfilled.
Unfulfilled - No one has seen order
Processing - Warehouse has seen order and it is printed by not Fullfilled or shipped
Partially Fulfilled - Some items SHIPPED and other items are waiting to ship.
Fulfilled - Items that needed to ship are shipped.