Refunding an order that was paid for with SagePay

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New Member
4 0 0

Hi,

We use SagePay for our online orders along with PayPal. When we try to issue a refund for an order paid for with SagePay, it shows the option only to restock an item and shows 'this is a free order', with £0 refunded - is there a workaround around this so we can show that we have refunded something to keep our records straight?

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Explorer
47 2 7

Hi

 

You have to enter the amount you want to refund only then you will be able to refund

 

Thanks 

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New Member
4 0 0

There is no option I can see to enter the amount to refundThere is no option I can see to enter the amount to refund

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