Refunds not working for credit card payments

AnnaGraceTees
New Member
1 0 0

I'm trying to return some items and when it gets to the point of the pop up at the bottom to say successful, it says $0.00 Refunded, then in the status it says failed and in the message it says "The referenced transaction does not meet the criteria for issuing a credit." It's not all transactions that don't work, some work fine and they're paid in the same method. So what is going on? Why can't we apply a refund on some transactions? 

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ksmcdxo
New Member
3 0 0

I am having this same issue! 

It doesn't happen all the time but for items that are not fulfilled through shopify or it has something to do with the tracking number? I am not sure how to fix it. If someone could please help. I want to keep my customers happy! 

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