Regarding paypal payment error "unable to process payment at this time, return to the merchant"

Solved
Highlighted
New Member
1 0 0
Hi... I am currently dealing with this issue for almost 2 months and didn't really figured out a way. I had recently added paypal express checkout as the payment provider of my shopify account. But whenever i try to make payment to it it says "unable to process payment at this time, return to merchant". Please help me to deal with this problem.. I'll be very thankful
0 Likes
Highlighted
Shopify Staff
Shopify Staff
1241 76 271

This is an accepted solution.

Hey, there!

 

Are you using the same Paypal account that you have enabled in Settings/Payment Providers to complete the transaction? If yes, then this would be why you're seeing this error as Paypal doesn't allow users to use the same account to both send and accept funds for an order. If no, then it would be best to reach out to Paypal directly as they'd be able to help further with diagnosing the issue to help get that fixed up! 

 

Let me know how that turns out!

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
Shopify Partner
1 0 0

Hey Buddy,

Did you figure out the solution? Even I am facing the same issue. Please share if you found out the solution. Thanks

0 Likes
Highlighted
Shopify Staff
Shopify Staff
1241 76 271

Hey, @iamadit!

 

Have you had a chance to reach out to Paypal support? If yes, would you mind posting possible solutions they provided that would help resolve this issue outside of not using the same email address to check out? 

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
Shopify Partner
1 0 0

did you get any solution regarding paypal issue? 

0 Likes
Highlighted
New Member
4 0 0
I have tried using another card as a guest still getting same error.

Please suggest
0 Likes
Highlighted
Shopify Staff
Shopify Staff
1241 76 271

Hey, there!

 

In that case, you'll need to reach out to Paypal support directly as they'd be able to help further troubleshoot the issue you're experiencing. 

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
4 0 0

Error in paypalError in paypalError in razorpayError in razorpay

 

Thanks for the quick reply.

 

I have also integrated Razorpay and it is also giving an error.

 

For paypal as well here is the error.

 

Please help if possible, its creating lot of problems.

0 Likes
Highlighted
New Member
4 0 0

I have also integrated Razorpay and it is also giving an error.

 

For paypal as well here is the error in the attached imagePaypal throwing errorPaypal throwing errorRazorpay throwing errorRazorpay throwing error


@Peter wrote:

Hey, there!

 

In that case, you'll need to reach out to Paypal support directly as they'd be able to help further troubleshoot the issue you're experiencing. 



.

 

Please help if possible, its creating lot of problems.

0 Likes
Highlighted
Shopify Staff
Shopify Staff
1241 76 271

@suraj10993 

 

Your best bet here would be to contact the payment provider directly as the error occurs while redirecting to their services. If there is anything that we can do on our side after speaking with them, please let me know!

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes