Regional Support: Payments (India)

Elle
Shopify Staff
Shopify Staff
1075 94 170

You're very welcome, @vssc!

Yes - transaction fees are charged in addition to the credit card rate you will pay to the payment provider. You will see transaction fees appear your monthly Shopify invoices. You can learn more about transaction fees here

Let me know if you have any other questions! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
vssc
Tourist
12 0 1

Hi Elle,

Oh. So in a nutshell, I can either stay stuck with reporting that won't take into account refunds / returns or I can pay Shopify an extra 2%  (on top of my monthly subscription) to make sure refunds reflect properly.  I hope you do realise why this doesn't quite go down well. 

I'm also now discovering the product exchange process is anything but straightforward and requires refunding and  then asking a customer to place a fresh order.

Thanks for your help, though. Appreciate you taking out the time to help me here. But must say I am extremely disappointed with Shopify - basic features which you'd expect to be baked in require paid apps, and it's anything but straightforward. Will manage I suppose, at least till we can pay a developer to move us to a better platform, one that includes basic features as part of the main subscription.

 

cheers

 

 

0 Likes
Elle
Shopify Staff
Shopify Staff
1075 94 170

Hi, @vssc 

No problem, I'm more than happy to help! 

Transaction fees would be charged for orders processed through the Razorpay gateway as well. 

If you don't use Shopify Payments or a manual payment method, then transaction fees apply for orders in addition to the processing fee charged by your payment provider. Also, transaction fees don't apply for manual payment methods, which include cash on delivery (COD), bank deposits, checks, test orders, and draft orders marked as paid or pending. Transaction fees don't apply for POS orders.

In regards to returns, the customer does not need to place a new order. You can follow the steps outlined here to edit an order. Hope this helps! 

 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
rohan-ranadive
New Member
1 0 0

Hi Victor,

I have the same issue with USD.  Tried everything but payments do not go through for international customers.  Payapl confirms international payments is active.  Please advise.

 

 

0 Likes
Victor
Shopify Staff
Shopify Staff
886 78 219

Hi @rohan-ranadive,

Thank you for reaching out about this. Can you tell me more about this issue please, and how many instances of this you have seen? Do you have USD set as the default currency on your store, or INR? Is this something customers have reached out to you directly about?

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
vssc
Tourist
12 0 1

Thanks! Yup, trying to work around these issues. Am facing a new issue now - the exchange / store credit is always greyed out on my Shopify POS app (running on Android 11). Trying to exchange products using the POS app now doesn't show the exchange amount as 0 - and there's no credit / option. But it's enabled in the POS payment settings.

 

cheers,

 

Vaibhav

0 Likes
Elle
Shopify Staff
Shopify Staff
1075 94 170

You're welcome, @vssc 

For assistance with POS issues, you can connect directly with our Retail Support team by following these steps: 

  • Log into our Help Center.
  • Enter your question in the search bar. 
  • Select 'continue' under 'Get support' at the bottom of the page
  • Select your preferred support option (live chat or callback)

From there our retail team can assist!

Hope this helps  

 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
loki1
New Member
2 0 0

hi @Elle @Victor 

 

i have added both paytm and cashfree but my customers cant pay the money at the checkout. it shows your payment can be processed for technical reasons. try again or use a diffrent payment. please help us in this issue with=out payment gateway it make huge problem.

WhatsApp Image 2020-12-11 at 18.29.16.jpeg

 

 

0 Likes
Victor
Shopify Staff
Shopify Staff
886 78 219

Hi @loki1,

Thank you for getting in touch and for sharing that screenshot. Have you been able to process any payments via these gateways on your store, or have they not worked since you enabled them as activate gateways? When did you create your merchant account with Cashfree and PayTM?

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
loki1
New Member
2 0 0

Hi @Victor 

My customers tried to pay through these payment gateway but all the payment is gone through abondened checkout. it's been one month our website is launched and I have integrated about one month. In test payments it is working but in real transaction it shows like this which I have shown in the screenshot

0 Likes