Regional Support: Payments (India)

[Vora]

Is Advanced Cash On Delivery feature is also available for Basic Plan? 

Please guide us how we can have different shipping charge for prepaid and COD orders being in Basic plan.

[Victor]

Hi @MelRoy,

Okay, I see. Thank you for sharing this with me. It sounds from Jaimie's email that the issue you've experienced is a known one that is currently being looked into, but currently has no ETA in terms of a resolution. I understand that this is frustrating, but this can happen with some aspects of the Shopify platform (including its apps) and may take some time to resolve. You can always contact our support team again via our Help Center and ask them if there are any further updates to your ticket they can provide.

Kind regards,

Victor | Shopify Social Care

[Victor]

Hi @rankish3,

Thank you for sharing that screenshot—can you confirm if you are using the Advanced Cash on Delivery app, or do you just have cash on delivery enabled as a manual payment method on your store?

Kind regards,

Victor | Shopify Social Care

[MelRoy]

8 months to solve such a simple issue is some time? Are you even serious?
Do you guys realize the number of losses you guys have individually put my
business through? Sadly enough, you guys haven't even bothered to offer any
alternatives. I inquired about setting up a new Shopify store but the team
couldn't even guide me through the process. How do we export our customer
data and other stuff? Such a disappointing experience after being a Shopify
merchant for over 5 years.