Hi @MelRoy,
Okay, I see. Thank you for sharing this with me. It sounds from Jaimie's email that the issue you've experienced is a known one that is currently being looked into, but currently has no ETA in terms of a resolution. I understand that this is frustrating, but this can happen with some aspects of the Shopify platform (including its apps) and may take some time to resolve. You can always contact our support team again via our Help Center and ask them if there are any further updates to your ticket they can provide.
Kind regards,
Victor | Shopify Social Care
Victor | Social Care @ Shopify
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Hi @rankish3,
Thank you for sharing that screenshot—can you confirm if you are using the Advanced Cash on Delivery app, or do you just have cash on delivery enabled as a manual payment method on your store?
Kind regards,
Victor | Shopify Social Care
Victor | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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