Regional Support: Payments (UK)

Victor
Shopify Staff
Shopify Staff
894 78 219

Hi @Dilan_Patel,

When you visit the support page, you first need to log into your store:

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After you've logged in, you then need to enter in a topic or question. You can enter in something like "Shopify Payments bank account" before choosing the option to contact support at the bottom of the page:

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Once you've clicked here, you'll see the different options available to you:

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As you've logged into your store at the start of this process, you should be pre-authenticated when you speak to a member of our support team and they'll be able to take a closer look at your store and this issue than I can.

I hope this explains things, but please let me know if you're still having issues.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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NickWhite
Tourist
3 0 1

I already have a merchant account with Braintree, which includes 3D secure. However, on setting up the credentials in Shopify, it says I still need Cardinal 3D secure which is a lot of extra cost and delay. Is there any workaround?

I guess the alternative is Shopify payments, which will also cause delay to get setup.

Any insights appreciated!

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Victor
Shopify Staff
Shopify Staff
894 78 219

Hi @NickWhite,

Thank you for getting in touch with your question. Can you tell me if you are able to proceed with activating the Braintree gateway without also entering in any Cardinal credentials, or can you not proceed until you do so?

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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NickWhite
Tourist
3 0 1

Hi Victor

It does appear to have activated, but has a message at the top: "You must enter your Cardinal 3D Secure credentials below to comply with European PSD2 regulations. Learn more about setting up 3D Secure with Cardinal"

And a checkbox to enable 3D Secure with Cardinal at the bottom of the page.

Can I just ignore it?

Thanks in advance.

Nick

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Victor
Shopify Staff
Shopify Staff
894 78 219

Hi @NickWhite,

Okay, great. If you are confident you have 3D Secure enabled via the Braintree gateway and are therefore PSD2-complaint, then you should be able to proceed without enabling Cardinal. If you experience any issues when processing transactions through the gateway please let us know.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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gregj
Excursionist
11 0 8

@Victor Hi, I need help on adding Stripe to our Shopify store. I don't see option of Stripe to be added from even on third party payment providers, i see defaulty only shopify payments, Please help on how to connect the Stripe account?

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Victor
Shopify Staff
Shopify Staff
894 78 219

Hi @gregj,

If you are in a country where Shopify Payments is available, you will not be able to use Stripe instead, as the Shopify Payments gateway is powered by Stripe. If you are eligible to use Shopify Payments I would recommend using it as you will not be required to pay transaction fees, which you would otherwise be due to pay when accepting payments via third-party gateways. There are also features only offered via Shopify Payments (e.g. accepting payments in multiple currencies), so I would recommend considering it if you are able to.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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RonnyT
New Member
1 0 0

This, like all Shopify info is vague and unclear. In particular you and other info on the site suggests that, if you use a 3rd party payment vehicle (in my case Sagepay) then I will be charged a transaction fee plus a surcharge, however if I convert to Shopify’s own then I still get charged the transaction fee in any case? If I use Sagepay, am the getting charged the transaction fee, which is horrendous, plus a surcharge and still being charged my own portal fee and my merchants fees on top? Thanks,

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你好啊老铁

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How long did it take to apply for Braintree for payments? What documents do you need? Do I have any American or British companies to apply for it

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